FAQ
Welcome to Dopeleathers. Below you’ll find answers to common questions about our products, shipping, payments, and policies.
Orders & Shipping
1. Do you offer free shipping?
Yes, we offer free standard shipping on all orders — no minimum required.
2. How long will it take to receive my order?
Orders typically arrive within 8–11 business days (Monday to Friday), including processing and delivery time.
3. What shipping carriers do you use?
We ship with trusted couriers like DHL, FedEx, UPS, and USPS, depending on your location and order volume.
4. When will my order be processed?
Orders are processed within 1–2 business days. Orders placed before 4:00 PM EST are processed the same day.
5. Do you ship internationally?
Currently, we only ship within the United States. Please contact us for custom international requests.
6. How can I track my order?
Once your order ships, we’ll email you a tracking link. You can also contact us if you need assistance with tracking.
Returns & Refunds
7. What is your return policy?
We accept returns within 14 days of delivery — but only if the item is unused, in original condition, and accompanied by a first-time unboxing video.
8. Why is an unboxing video required for returns?
The unboxing video protects both you and us from fraud, damage claims, or missing item reports after use.
9. Can I return a used item?
No. Used, worn, or damaged items are not eligible for return.
10. How do I request a return?
Email us at support@dopeleathers.com with your order number, reason, unboxing video, and any relevant photos.
11. How long does it take to receive a refund?
Refunds are processed within 10 business days after we receive and inspect the returned item.
Products & Store Info
14. What types of products do you sell?
We specialize in premium, USA-based handbags and only handbags — curated for style, functionality, and quality.
15. Are your products authentic and new?
Yes. All items are brand new, carefully inspected, and shipped directly from our U.S. facility.
16. Do your bags come with dust bags or gift packaging?
Contact Us
📧 Email: support@dopeleathers.com
📞 Phone: +1 (321) 477-0113
📍 Address: 4993 N Dakota Rd, Dakota, IL 61018, USA
🌐 Website: www.dopeleathers.com
Your trust is important to us — thank you for shopping at Dopeleathers.